View Jason Dorsey & Bill Bennett's presentations at the SGA Management Conference in April by clicking the CTN videos-on-demand link at the right top of the page above the CTN logo.
August 7 , 2008 - WEB CONF (rescheduled from 8-5-08)
(9:30-10:30 AM CT / 10:30-11:30 AM ET)
Satisfying Today's Customers: Steam Up Your Brand, Your Fred Factor - Jack Howe
, www.Drumbeatproductions.com
Understand the ways others companies in similar competitive markets differentiate themselves successfully.
- Discuss 3 steps to improving your brand
- 7 Ways to Fall from Grace to be avoided
- Learn the newest metric of customer service
- Discover the power of the FRED Factor
- Hear how one energy company made a big difference
More Info (pdf)...
August 14, 2008 - BROADCAST
(9:30-10:30 AM CT / 10:30-11:30 AM ET)
Going Green: Pursuing Alternatives
Join our panel of industry experts as they discuss environmental issues facing our world. Environmental catastrophes, rising energy costs and health problems are beginning to site global climate change and atmospheric greenhouse gases as the cause. National legislators continue to debate the right structure for greenhouse gas policy. What does this mean for our industry? What are the alternatives we are pursuing?
More Info (pdf)... |
